IT Administrator

YOUR TASKS:

• Oversee maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Administer all IT equipment, hardware and software upgrades on location Novi Sad in the office environment.
• Work in sync with Maintenance and machine manufacturers to support computer hardware, software and network upgrades on location Novi Sad in the production environment.
• Work in alignment with machine manufacturers and other support companies to enable and monitor their remote and physical access.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specification information.
• Administer and maintain end user accounts, permissions, and access rights, together with IT Service Desk.
• Recommend, schedule, and perform PC improvements, upgrades, and repairs.
• Oversee and help improve the tickets for Novi Sad users by delivering those assigned to yourself, encouraging users to use the ticketing system, and periodically check tickets of Novi Sad users, assigned to others, that they are resolved in a timely fashion.
• Act as a liaison with Maintenance and Manufacturing Technology teams so that their needs for IT Services are delivered by Global and local IT resources.
• Execute procurement of equipment through SAP.
• Execute training for new employees and refresher for old ones.
• Document and implement procedures in asset management and other areas.

ADDITIONAL RESPONSIBILITIES:

• Proactively search for ways to enhance and deliver existing solutions for business needs.
• Providing direct support to IT Department teams. Performing IT Service Desk activities as proxy, if needed.
• Follow all company policies and procedures.
• Perform all other duties as required.